Privacy Policy

Dreamlink Solutions GmbH

Last updated: 24.08.2025

1. Who We Are

This privacy policy applies to data processing by:

Dreamlink Solutions GmbH

Im Halbiacker 5

8352 Elsau, Schweiz

UID: CHE-461.111.760

E-Mail: info@dreamlink.swiss

Data Protection Contact: Rolands Voitiņš

2. General Information

We take the protection of your personal data seriously. Your information is processed in accordance with the applicable Swiss data protection law (nFADP) and the EU General Data Protection Regulation (GDPR), where applicable.

3. What Data We Process

We collect and process the following categories of personal data:

Contact information (e.g. name, address, email, phone number)
Company data
Billing and payment information
Contractual data related to the use of our software solutions
Access and usage data (e.g. IP address, browser type, time of access)

This data is either submitted by you or collected automatically when you use our website or services.

4. Purpose of Data Processing

We process your data for the following purposes:

To provide and manage our software solutions (e.g. MyDolphin)
For contract performance, invoicing, and customer communication
To ensure technical functionality and service improvement
For website usage analysis and optimization
To fulfill legal obligations

5. Legal Basis for Processing

Data processing is carried out on the following legal bases:

Your consent (Art. 6 para. 1 lit. a GDPR)
Performance of a contract or pre-contractual measures (Art. 6 para. 1 lit. b GDPR)
Compliance with legal obligations (Art. 6 para. 1 lit. c GDPR)
Our legitimate interest (Art. 6 para. 1 lit. f GDPR), e.g. service improvement

6. Data Processing for ERP System Users

When you use our ERP system, we collect and process specific information necessary for providing and maintaining our services. This section outlines the nature of the data we collect from ERP clients, how we use it, and how it is protected.

6.1 Categories of Data Collected

We collect the following categories of personal and company-related data when you register or use the ERP system:

Company name and legal form

Company address (street, ZIP code, city, country)

Contact person’s name, email address, and phone number

Bank and payment information (including optional QR-bill details)

System usage and interaction data for support and improvement purposes

6.2 Purpose of Processing

The data is processed for the following purposes:

Creation and administration of user accounts

Generation of invoices and financial documents

Providing system functionality, including AI-based document data extraction

Customer support and technical assistance

Internal analytics to improve performance and user experience

Compliance with legal or regulatory obligations

6.3 Legal Basis for Processing

If you are located within the European Economic Area (EEA), we process your data based on:

Art. 6(1)(b) GDPR – performance of a contract
Art. 6(1)(c) GDPR – legal obligations
Art. 6(1)(f) GDPR – legitimate interests, such as security monitoring and product improvement

For Swiss users, processing is carried out according to the Swiss Federal Act on Data Protection (FADP).

6.4 Data Hosting and Transfers

All data is stored on secure servers located in Switzerland and operated by our hosting provider:

Hostpoint AG
Neue Jonastrasse 60
8640 Rapperswil-Jona, Switzerland
www.hostpoint.ch

Data is backed up regularly and encrypted both in transit and at rest.

6.5 Use of Third-Party Tools

We use the following third-party tools to deliver specific features:

Mindee (mindee.com) – for AI-powered document data extraction (e.g., invoices, receipts). Data is transmitted securely and processed solely for the extraction purpose.
Payment provider (Datatrans AG or Wallee AG) – for managing electronic payments, if applicable. Only essential payment-related data is transmitted during transactions, in accordance with PCI DSS standards.

These providers act as data processors under contractual agreements that ensure compliance with applicable data protection laws.

6.6 Retention Period

We retain client data for as long as it is required to fulfill the above purposes, or as mandated by legal retention obligations (e.g., accounting and tax laws). Upon termination of the service agreement, your data will be deleted or anonymized unless legal obligations require continued retention.

As a data subject, you have the right to request access to your data, correct or delete it, restrict or object to processing, and request data portability. You may also withdraw consent where applicable. Please contact us at [insert contact email] for any such requests.

6.7 Your Rights

7. Third-Party Services and Processors

We work with trusted service providers to deliver our services, including:

Hostpoint AG (hosting & email services)
Wallee AG (payment processing)
Google Analytics (website analytics, if enabled)

These partners process data only on our behalf and in accordance with applicable laws.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and gather analytics. You can disable or limit cookies in your browser settings at any time.

9. Your Rights

You have the following rights under applicable laws:

Under applicable data protection laws, you have the right to:
Request access to your personal data
Request correction or deletion of your data
Request restriction of processing
Request data portability
Withdraw your consent at any time
File a complaint with the relevant data protection authority
In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).

In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law.

11. Contact

For privacy-related questions or to exercise your rights, please contact:

Rolands Voitiņš

Dreamlink Solutions GmbH

info@dreamlink.swiss

12. Governing Law

This privacy policy is governed by the laws of Switzerland. The place of jurisdiction is the registered office of Dreamlink Solutions GmbH in Elsau, Switzerland.